AIMS
Copthorne Complete Home Care (CCHC) Ltd is an organisation situated in Shrewsbury Shropshire. We are an organisation rendering domiciliary care services and Supported living care services. Our business structure includes a Registered Manager, who is also the Nominated person. The Director is also the Quality Assurance Manager, and the Operation/Marketing manager. We have a team leader for Support workers in the outreach. At CCHC, Ltd we ensure delivery of safe, effective care that brings positive results to our service users by the 5 Key Lines of Enquiry (KLOE) of delivering safe, effective, responsive, caring, and well-led services to our Service Users.
The service users will be involved in formulating their person-centred care plans,
empowering them, and will be assisted to have access to all community services
available to them. This is achieved by sensitive recognition and nurturing of that
potential in each individual and understanding that this may change with time.
We will also provide care and support which addresses our service users’ emotional,
spiritual, and physical needs and promotes a healthy relationship with their families, all
others and themselves as well.
Our policies and procedures are written in compliance with the Health and Social
Care Act 2008, Care Act 2014 and the CQC’s fundamental standards – the standards
below which our care must never fall.
VALUES
Our primary value is that the needs of our service users come first. Our further values
are:
• teamwork through the organisation,
• mutual respect,
• commitment to quality, and
• service user involvement.
Our values are best remembered by:
F – Focused Care
C – Compassion
E – Excellence
Our staff are polite, courteous, and empathic and treat service users in a professional and trustworthy manner. They are sensitive to service users’ ever-changing needs, which may be medical, psychological, spiritual, emotional, or social.
We have adopted “Relationship Centred Care” as our principal approach to care provision. We seek to integrate this into aspects of our operations, with the aim of building stronger relations between all people who will use our services – service users, their relatives, and friends, as well as our staff. The concept of “Relationship Centred Care “takes the well-established concept of “Person Centred Care” one step further with the recognition that it enables people who use our services to be happy and fulfilled by understanding their past and present relationships with others. It is not just their relationships with staff that are important, but also, relationships with family members and other care professionals.
OBJECTIVES
Guided by the above values, we look to achieve the following objectives:
• To meet the assessed needs of each client, based on systematic and ongoing planning of care for each client, whilst involving our clients and their families in the decision-making processes,
• To deliver a service of the highest standard that will improve and sustain the overall quality of life of users of our service,
• To ensure that the service is delivered flexibly, attentively and in a non-discriminatory fashion while respecting each client’s right to independence,privacy, dignity, fulfilment, and the rights to make informed choices,
• To ensure that client needs, and values, are respected in matters of religion,culture, race or ethnic origin, sexuality and sexual orientation, and disabilities or impairments,
• To ensure that the service in whole is delivered in accordance with agreed purchasing contracts or individual care agreements,
• To manage the service efficiently and effectively, to make best use of resources,and to maximise value for money for users of our service,
• To ensure that all staff receive the necessary training and personal development to perform their jobs in the most effective manner in line with our business philosophy, and
• To ensure that all clients receive written information on our policy and procedure for handling complaints, comments, and compliments, and how to use them.
lets' talk
Speak with expert
Call Us Now