who we are
Management Quality Assurance Statement
Copthorne Complete Home Care (CCHC) Ltd is a trusted provider of domiciliary and supported living services in Shrewsbury, Shropshire. Our management team is committed to delivering safe, compassionate, and high-quality home care that supports individuals in living independently within the comfort of their own homes.
Our services follow the Care Quality Commission (CQC) Key Lines of Enquiry, ensuring care that is safe, effective, caring, responsive, and well-led. Through experienced leadership and dedicated support workers, we strive to maintain the highest standards of personalised home care for our service users.
"We are committed to delivering safe, compassionate, and high-quality home care that supports independence and improves the wellbeing of every individual we serve."
Thamary Karimupfumbi Masango
Who We Are
Management Quality Assurance Statement
Copthorne Complete Home Care (CCHC) Ltd provides trusted domiciliary and supported living services in Shrewsbury, Shropshire. Our experienced team delivers safe, compassionate, and high-quality home care, helping individuals live independently in the comfort of their own homes.
Our services follow the Care Quality Commission (CQC) Key Lines of Enquiry, ensuring care that is safe, effective, caring, responsive, and well-led, while offering personalised home care tailored to each individual’s needs across Shrewsbury and Shropshire.
"We are committed to delivering safe, compassionate, and high-quality home care that supports independence and improves the wellbeing of every individual we serve."
Thamary Karimupfumbi Masango
Our Commitment to Quality & Continuous Improvement
At Copthorne Complete Home Care (CCHC) Ltd, we are committed to continuously improving our services while meeting the legal requirements of regulated care activities. Our services follow the standards set by the Care Quality Commission (CQC) and recognised best practice guidance, including NICE recommendations, to ensure safe and reliable care.
We promote evidence-based care practices, supported by strong governance, regular quality monitoring, and ongoing service reviews.
Our Registered Manager ensures that:
• Regulatory and contractual requirements are met
• Organisational policies and procedures are followed
• Staff receive the training and skills needed to deliver safe care
• Safeguarding concerns, incidents, and feedback are reviewed and addressed
• Service audits support continuous improvement
• Collaboration is maintained with Local Authorities, Social Workers, and healthcare partners
Through these practices, we deliver safe, person-centred home care services for individuals in Shrewsbury and across Shropshire.
Our Vision
Our vision at Copthorne Complete Home Care (CCHC) Ltd is to provide trusted, compassionate, and high-quality home care services in Shrewsbury and across Shropshire, enabling individuals to live safely, comfortably, and independently within their own homes and communities. We strive to create a care environment where every individual receives respectful, person-centred support that enhances their wellbeing, dignity, and quality of life.
Our Mission
Our mission is to deliver professional and reliable domiciliary care services that meet the evolving needs of service users, families, and the wider community. Through experienced caregivers, structured care planning, and strong leadership, we aim to ensure that every person receiving care benefits from safe, responsive, and high-quality support tailored to their individual needs.
Our Principles of Quality Home Care
Copthorne Complete Home Care (CCHC) Ltd follows key principles of quality management that guide the way we deliver care and support to our service users and their families.
Customer or Client Focus
We place service users at the center of everything we do. Care plans are developed based on each individual’s needs, preferences, and health requirements, ensuring personalised support that promotes independence and wellbeing.
Leadership
Our leadership team provides clear guidance and oversight to ensure services are delivered safely and effectively. Strong leadership supports staff development and maintains consistent standards across our home care services.
Engagement and Involvement
We encourage staff participation and professional development to ensure they feel empowered and motivated in their roles. By investing in our workforce, we enhance the quality of care delivered to the people we support.
Safeguarding & Safety
CCHC Ltd recognises the importance of safeguarding vulnerable individuals. We maintain accurate records of incidents and ensure that concerns are investigated appropriately to protect the safety and wellbeing of service users.
Process Approach to Care Management
Our care delivery follows structured processes that help ensure consistency and quality across all services. By monitoring care activities and reviewing care plans regularly, we ensure that support remains effective and responsive.
Organisational Structure and Collaboration
Our organisational structure promotes clear communication and collaboration between staff, service users, families, and healthcare professionals, ensuring coordinated and effective care delivery.
Continuous Improvement
We continuously review and improve our services through audits, feedback, and performance monitoring to maintain high standards of domiciliary care services.
Evidence-Based Decision Making
Our decisions are guided by reliable data, service user feedback, and professional best practices to ensure the ongoing improvement of our care services.
Service User Relationships
Our relationships are built through open communication, service user feedback, and collaboration with families to strengthen trust and improve the quality of care services.
our working process
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